frequently asked questions

1. How much is the module?

The module costs $150.00 and can be ordered by clicking the buy bottom above or going here: http://www.theticketpaymodule.com/order.

2. How much are updates/support?

Updates are provided free of charge for as long as you own the module and support is provided at a affordable price and can be purchased at the same link above.

3. What methods of payment do you accept?

We accept PayPal and credit card as method for payment.  If you need to pay another way please contact us to arrange it.

4. Can the module be translated to my language/currency?

It is very easy to change the module to use your language and currency.

5. Can I use one license on multiple sites?

No, each installation of Kayako will require a license of TicketPay to function.

6. What are the requirements to run TicketPay?

In order to run TicketPay you need to have the following:
1. The latest stable release of Kayako (CVS versions are not supported). Please ensure that you are using the Owned, Leased, or Trial version of Kayako as TicketPay CANNOT be installed on other versions due to the files being encrypted.
2. Latest version of ioncube or Zend Optimizer.
3. cURL Support
4. Paypal, 2Checkout, Authorize.net, or WorldPay. If you do not have one of these then you will need to use your own shopping cart and manually put the orders into TicketPay or you can hire us to integrate your gateways for you (min charge is $250.00)