TicketPay

PAYMENT GATEWAYS

admin — Tue, 27 Jan 2009 20:12:45 +0000

TicketPay integrates with many popular gateways with new ones being added on a consistent basis. Other gateways can be added by yourself using our gateway API or our staff easily.

SETTINGS & TEMPLATE

admin — Tue, 27 Jan 2009 15:27:05 +0000

There are various settings in TicketPay that you can configure so that you can use the module in a way that fits your business. You can configure things like the departments that should be TicketPay departments, which employees are allowed access to TicketPay functions, and point to min ratio if using the POINTS module.

SUPPORT PACKAGES MODULE

admin — Tue, 27 Jan 2009 15:24:37 +0000

Your customer can purchase a support package which includes a set of points, tickets, and callbacks all in 1 package for 1 price. You can set the number to ‘unlimited’ which will give the client ‘unlimited’ access to a support medium for the recurring period. If they do not pay their recurring order, then it will go back to regular method of tracking support. In addition (not in screenshot) you can specify a recurring time (None, Monthly, Quarterly, Semiannually, and Annually) in which a new invoice will be generated for this amount for the client to pay.

TICKETS MODULE

admin — Tue, 27 Jan 2009 15:20:12 +0000

Your customers can purchase a package which includes a set number of tickets via the support center interface. You can specify these different packages via your admin panel control panel. For example, you could have a lite package that includes 10 tickets for $10.00, a medium package that includes 25 tickets for $20.00, and a large package that includes 100 tickets for $95.00. Allowing you to create different packages gives your customers the ability to choose the level of support needed as some clients need more support then others.

How it works: If ticket balance is greater then 0, user will be able to create a ticket. When the ticket is created, their balance is reduced by 1.

POINTS MODULE

admin — Tue, 27 Jan 2009 15:16:45 +0000

Your customers can purchase a package that includes a set number of points via the support center interface. Like tickets, you can specify these different point packages via your admin panel.

How it works: If your company is more time focused as far as support is concerned then you may want to consider using the points module. When customers buy points, their support balance is reduced based on the billable time you insert into the tickets ‘Billing Tab’. For example, a customer has a support balance of 300 points, submits a ticket, and your support staff spends and enters 30 min as billable time, based on what your settings are as far as x billable min = x points, the customer’s balance will be reduced. If their balance goes into negative they will be required to bring their balance back to positive.

CALLBACK MODULE

admin — Tue, 27 Jan 2009 08:14:39 +0000

Whether your company offers FREE or PAID phone support, TicketPay™ provides a medium to organize this information. With the Callback Module that comes built into TicketPay™ you can easily configure packages, your hours of operation, and more.

ORDERS

admin — Tue, 27 Jan 2009 14:53:44 +0000

The core of the application is the orders system. The orders system is how your customers pay to receive support.

opensourcesupportdesk.com

admin — Mon, 26 Jan 2009 08:14:35 +0000

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